Shipping policy

SHIPPING POLICY

Last Updated: May 2026

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Overview

Thank you for shopping with Elementa! Please read our shipping policy carefully so you know what to expect after placing your order.

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Order Processing

All orders are processed within 1–2 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email once your order has shipped.

If we are experiencing a high volume of orders, processing may take slightly longer. We will do our best to notify you of any significant delays.

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Shipping Destination

We currently ship to the United States only.

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Shipping & Delivery Times

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, or other circumstances outside our control.

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Late or Missing Packages

If your order has not arrived within 15 business days of your shipping confirmation email, please contact us at info@elementahealthco.com and we will open an investigation with the carrier on your behalf.

Investigations may take additional time to resolve depending on the carrier. We appreciate your patience and will keep you updated throughout the process.

Before reaching out, we recommend:

• Confirming your shipping address was entered correctly at checkout
• Checking with neighbors or your building's mail area
• Checking with your local post office

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Lost, Stolen, or Damaged Packages

Once your order is handed off to the carrier, Elementa is not responsible for lost, stolen, or damaged packages. However, if your package arrives damaged or is confirmed lost by the carrier, please contact us at info@elementahealthco.com and we will do our best to assist you.

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Incorrect Address

Please double-check your shipping address before completing your order. Elementa is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@elementahealthco.com — we will do our best to make changes before the order ships, but cannot guarantee it once processing has begun.

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Delays

Elementa is not liable for shipping delays caused by carrier issues, weather, or any other circumstances beyond our control. If your order is significantly delayed, please reach out and we will do our best to assist.

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Contact Us

📧 info@elementahealthco.com