Refund policy
RETURN & REFUND POLICY
Last updated: May 2026
Overview
We want you to be completely satisfied with your purchase. Please read our policy carefully, as different products have different return eligibility.
The Belt — Returnable
You have 30 days from the date you receive your item to request a return. To be eligible, the belt must be:
- In the same condition as received — unworn and unused
- Accompanied by all original components: box, cable, belt, and wire
- Free from any damage
- In its original packaging
Important: The customer is responsible for all return shipping costs. Refunds will only be issued after the item has been received and inspected by our team.
Patches — Non-Returnable
For hygiene reasons, all patches are final sale and cannot be returned or exchanged. No exceptions.
How to Start a Return
Contact us at info@elementahealthco.com to initiate a return. Do not send items back without first contacting us — unrequested returns will not be accepted. Once your return is approved, we will provide shipping instructions and the return address.
Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@elementahealthco.com so we can make it right.
Exchanges
To exchange an item, return the original (if eligible) and place a new order once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you of the approval decision. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the credit. If more than 15 business days have passed since your return was approved, contact us at info@elementahealthco.com.
Non-Returnable Items (General)
In addition to patches, the following cannot be returned: perishable goods, custom/personalized products, personal care items, hazardous materials, sale items, and gift cards.
European Union Customers
If your order is shipped into the EU, you have the right to cancel or return within 14 days of receipt, for any reason. The belt must still be in original, unused condition with all components and packaging included.
Subscription Cancellations
If you are a subscription customer and wish to cancel, please refer to our Cancellation Policy for full details. Cancellations do not automatically trigger a refund for already-processed orders. If you believe a charge was made in error after cancellation, contact us at info@elementahealthco.com and we will review your case.
Contact Us
📧 info@elementahealthco.com
